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Delivery & Returns

Delivery Information

When do we deliver?

All orders* placed before 2.00pm Monday to Friday of goods we have in stock will be handed to our preferred courier and shipped on a next working day service.

*Please note that items that are shipping from our Aberdeen store may require 2 days to ship.

Free Shipping

Kennys Music offers free mainland UK shipping* on orders over £199.

*free shipping applies to goods under 30kg, goods over 30kg will be subject to a shipping charge, this will be calculated and displayed at the checkout.

Standard Shipping

For orders under £199, delivery charges apply to your order based on the value of your order and type of delivery. This delivery charge is calculated, and displayed during the checkout process.

Northern Ireland / Highlands and Islands

Please note that if your postcode falls into our courier's "Highlands & Islands" category, or your delivery address is in Northern Ireland, your delivery will be a chargeable 2-working-day service. You will be informed of this at the checkout.

Sales to Jersey and Guernsey will have the UK 20% VAT removed upon entry of address at the checkout, this will then be exported by us and shipped on a 2-working-day service.

EU / Worldwide Shipping

We ship to the following countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Italy, Japan, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Slovakia, Slovenia, Spain, Sweden, United States (please contact us for U.S. shipping). 

A delivery charge and time-frame for each country will be displayed at the checkout upon entry of your delivery address.


Returns Information

14-Day Hassle-Free Returns

If you order an item and change your mind for any reason, email us within 14 days of receipt and we will happily arrange return and refund for you.

Note that items returned to us must be in the same condition they were shipped in, in any outer packaging that they were shipped in.

Please note: the 14 day return period does not apply to goods that we order in specially from the manufacturer for you. e.g. products listed on the site as "Available To Order" and we order in from the supplier for you are non-refundable, so please ensure that you are 100% decided upon the product before placing your order.

Items Faulty on Arrival

If you receive your item and find it to be faulty, please inform us of the fault within 7 days. We will collect the item from you and once the fault has been verified, we will either replace or fully refund the item for you. All refunds are processed back to the original method/card used for payment. If however, the item is found to not be faulty, you will be charged for all return carriage costs incurred by us. Please make sure all faulty items are returned in all original packaging, and in a suitable protective outer box.

Warranty Returns

If your item develops a fault after the 7 day period but is within the warranty period of the manufacturer, then you will be entitled to a warranty repair. Complete a Contact Us form with full details of the fault and a copy of your receipt or order confirmation. Goods returned for warranty repair must be shipped at your own expense.

Items Damaged in Transit

In the event that you sign for an item that has clearly been damaged in transport, in the first instance this should have been signed for as so, by adding a comment to your signature for the items with the courier. You must inform us within a 2 working day period if you have accepted goods which were clearly damaged when you received them by completing the Contact Us Form with all the required information. Items must then be boxed in all original packaging, whether that packaging is damaged or not and again complete with any/all accessories, including paperwork and manuals. We will then arrange collection of the item. Once we receive the item back into our warehouse we will send a replacement item out to you or if requested, we will issue a full refund to you onto the original card used for payment of the item.

In all cases, any goods being returned must be adequately packaged and protected. Kenny’s Music are not responsible for any damage or loss of goods that occurs in transit back to us.

How to Return Your Items

Unless faulty, the goods to be returned must be done so at your own expense and should be sent recorded delivery. If more convenient, we may be able to arrange an uplift of the goods from you on your behalf using our courier. This will incur a minimum charge of £19.99 (UK only).

Please note that any shipping charge paid for the original order is non-refundable.

Items that touch the ears or mouth, or in general are affected by personal hygiene (microphones, headphones, harmonicas etc.) can only be returned if still sealed and unused. Please inspect such items carefully before opening.

Please ensure the following, upon collection of the goods:

• Goods are in as new condition, as delivered
• Goods are in all original packaging, and any included accessories and manuals are in the box
• Goods are properly packaged in outer box to ensure safe transit.

Terms & Conditions for Returning Items

All products are subject to evaluation upon return; Kenny's Music is not liable for any damage caused in transit due to poor / insufficient packaging. Goods being returned from EU/Worldwide locations must be arranged by you and at your own expense. We are unable to offer return collection uplift services from non-UK postcodes.

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